More Details about the Event
The relationship small businesses have with their customers are extremely valuable as repeat business is usually the primary source of income. Additionally referrals are usually the primary source of the new customers. Responding to customer feedback we have created a course to support businesses looking to improve their customer relationships. Through this workshop we will highlight the benefits of good customer service and identify how this can affect the business as a whole. Key topics will include identifying your customers, clarifying points of contact with the public and ways of implementing good customer service skills into your everyday working life. This course is ideal for key customer service staff or business owners looking to develop strong customer service strategies for business development.